Customer Care Principles & Ethics
At YourFleet our aim is to provide unequalled and cost-effective contract hire and car leasing solutions to business and personal clients within the UK, raising customer expectations through innovation and the quality of our customer service.
At YourFleet we will always:
- Remain in regular contact, keeping customers informed throughout the order process.
- Always contact customers when we say that we will.
- Take any criticism productively and listen to customers' needs.
- Understand and be flexible with different customers' requirements and circumstances.
- Take accountability of requested tasks and provide a quality service.
- Attend regular team briefings and management meetings to ensure we liaise efficiently and effectively with colleagues.
- Identify and implement new ways of delivering quality service by constantly monitoring internal and external feedback.
- We have passion and belief in our business.
- We value our customers (both internal and external).
- We work in teams.
- We embrace change.
- We value personal fulfilment.
- We take personal responsibility.