customer testimonials
|
|
"I have recently been a customer of YourFleet and was compelled to send some positive feedback on the truly fantastic service I received. The representative handling my custom possesses outstanding customer service skills and this enabled him to deliver much more than I expected. One of the great things about my experience with YourFleet was how down-to-earth and understanding the representative was. Of course he was professional and efficient, but he really listened to what I needed and remained friendly and available throughout. I am genuinely thankful that my friend recommended YourFleet to me - I am one very happy customer and will be recommending them to anyone I meet!"
|
| Keli Onder |
|
|
| "Running a fleet of 85
vehicles, it is important that I deal with fleet providers
who operate to very high standards. When I first met with
YourFleet I already had two incumbent suppliers and saw
them as an addition which could bring some added value
and strengthen my fleet provider options.
During the last year, YourFleet have set the standard
for fleet providers to Rockware Glass with excellent
service levels and cost reductions. The partnership
that has developed between ourselves and YourFleet over
the last year has led to an excellent 'win-win' working
relationship." |
| Andrea Morrison - Rockware Glass
Ltd |
|
|
| I am a novice when it comes
to car leasing, but was recommended YourFleet by a work
colleague who used your services a couple of years ago,
so I enquired what my options would be. I initially
dealt with Andy Gosling who I must say was extremely
helpful, professional and could not do enough for me.
Andy explained everything to me and, once I decided
on a make and model of car, he sent a number of quotes.
Being a novice I decided to compare these quotes with
other leasing companies. As it was an Audi I had decided
to lease, I tried Audi direct and I am pleased to say
that no other leasing company or Audi direct came near
the quotes Andy had supplied - which I was pleased about,
as I was only too pleased to deal with YourFleet.
Once we finalised the car and specification I was passed
over to Vicky Chadwick to arrange the leasing finance
aspect. Again, I found Vicky to be very helpful, professional
and polite, and arranging the finance was completely
no hassle. Vicky kept me fully informed as to every
aspect of what to expect next and when the car was proposed
to arrive. I was also kept fully informed as to delivery
dates, car arrived in tip top condition as I was told
it would on the exact date proposed.
I can honestly say its been a pleasure dealing with
YourFleet and I would definitely recommend them to anyone
considering leasing a vehicle and I have already done.
I will definitely be back to do business when this lease
comes to an end. Well done Andy and Vicky - keep up
the good work.
|
| David Clark |
|
|
| "Just to say thank you
for all YourFleet's efforts with the recent lease of the
Renault Megane. The whole process from beginning to end
was smooth and well handled and the date of delivery given
was duly met. I am more than happy with the car so thanks
once again for all your endeavours." |
| Sue Wragg |
|
|
| "We have used YourFleet
Ltd to source our contract hire vehicles for the last
two years and have found their service and support to
be excellent. We would have no hesitation in recommending
them to anyone as a high quality supplier of vehicles." |
| Richard Price - Dyfed Steels Ltd |
|
|
| "Many thanks for getting
in touch, I appreciate the follow up. Everything is fine,
we now have the vehicle and as far as I know there are
no problems with it. With regard to the service we have
received from yourselves, I am delighted to say I have
been very satisfied. You must take the credit for this
Hazel because you have, at all times, provided us with
the highest level of support. We will certainly contact
your company again as and when the need arises." |
| Peter Watson - Database Direct |
|
|
| "YourFleet provided me
with an excellent service and I was very pleased with
their determination and speed to find me a vehicle within
my budget. I found them very approachable and trustworthy,
which was a relief after having had to deal with car dealers
and other finance companies. They were very good at keeping
me informed of delivery details and even though the person
responsible for my order changed within YourFleet a couple
of times, the service I received did not. The delivery
date was honoured and I was impressed with the care taken
to check everything was OK with the car after I received
it." |
| Louise O'Neill - York Consulting |
|
|
| "Yes, everything is fine
with the Land Rover. Delivery went smoothly, as did delivery
of the BMW X5 and, Yes, the service from YourFleet was
first class. As for the price, that was the reason I came
back to you for the second car as I found you to be very
competitive. Also, thanks for helping me sort out Trackers
and private plates with the dealers." |
| Chris Whitmore - Whitmores Ltd |
|
|
| "The service I received
from YourFleet, in particular Hazel Madoc-Sutton was superb.
I was kept informed at all times throughout the procurement
process by telephone, e-mail and fax with the end product
been the exact car to my desired specification, at an
excellent price with a tailored financial package. I would
have no hesitation in recommending YourFleet to friends
and colleagues. Once again many thanks." |
| Stephen Preston |
|
|
| "We found the staff at
YourFleet extremely friendly and very willing to help
us in all our queries regarding not only the lease of
the vehicle but also regarding the vehicle details and
specification itself. The financial details of the lease
are the best that we could possibly find and having looked
at many other companies I have found YourFleet the best
not only on price but on the equally important part -
customer service." |
| Jerrod Wetherill - EvolutionDB
Ltd |
|
|
"Before turning to YourFleet
- I tried a number of other companies - but none could
match you on price for the car I wanted. After placing
the initial order with you, which was a simple process,
everything went smoothly and I was given regular updates
on the progress.
There was a slight delay in delivery of the vehicle but
this was down to the manufacturer and out of your control
- even so - I was still kept informed on the revised dates.
The delivery went smoothly on the day as promised and
so far the vehicle has lived up to all its expectations.
I can honestly say I would use the company again and would
have no hesitation in recommending you to others. A first
class service from start to finish." |
| Steve Thornton |
|
|
| "You first impressed me
with your tenacity in getting the most competitive deal.
I had spoken to more companies than I care to remember,
each of them content with providing me with a "take
it or leave it" quote. You, on the other hand were
prepared to work at it to give me the best deal. Once
we had agreed, you took me through the process smoothly.
My calls were always returned and I was constantly kept
up to date with developments. The fact that I'm a private
customer was not an issue - I feel I was given the attention
I would expect had the order been a large one." |
| Mick McCarthy |
|
|
"We received excellent
advice from YourFleet. The prices were so competitive
that we cancelled our order from a main dealership.
We were kept informed about the progress of our order,
which I feel is important.
The team had a great knowledge and provided a quality
service throughout, so look forward to ordering more
vehicles in the future." |
| Kevin Patterson - NetDec Limited |
|
|
"Having received appalling
service from another leasing company I was hesitant
to try again. However, YourFleet's professional approach
and commitment to their customer has now restored my
belief in leasing companies.
Staff are efficient, friendly and take a keen interest
in what the customer wants. The process used has a no
hassle feel for the customer and is user friendly with
no mountains of paperwork to complete. Definitely a
smooth operator." |
| Leigh Kenny |
|
|
| "I had previously used
contract hire but never had I used a broker. YourFleet
stands out for care, commitment and service in sourcing
the best deals available.
The knowledge and advice imparted in relation to various
vehicles in my 'wish list' was most helpful in making
my choice of vehicle and then the 12 month deal on my
new Jaguar was well priced and gave me the short term
commitment that suited my purpose at this time.
The paper chase and administration was first class
and the help I received when I needed to bring my delivery
date forward with only short notice was exemplary. If
you keep performing so well then you should soon be
a nationally known company." |
| Edwin Ross - Solicitor |
|
|
"I have no hesitation
in recommending YourFleet. We recently sourced vehicles
through YourFleet, the account management was excellent,
we were informed of developments at all of the key stages
in the process. The contact with both the supplying dealer
and us the customer was in time and informed.
The delivery of the vehicles happened without delay and
the service received on handover was professional . Timely
contact was made following delivery, in order to confirm
all was okay. As you would expect the vehicles were delivered
in excellent condition, and exactly to the specification
ordered.
In terms of pricing, it is our objective to find the very
best quality product, at the most commercially competitive
price, this was fully achieved with yourfleet. It really
is the detail of providing excellent customer service
that matters, these guys have got it right! We look forward
to sourcing further vehicles from YourFleet." |
| A C Whitmore - TSC Autopoint |
|
| "I took delivery of my
new Jaguar, last Thursday and must say that it is the
easiest and most pleasant vehicle purchase that I have
ever made. Being a high mileage user, I have tired of
losing thousands of pounds upon resale of my vehicles
and have continually tried all sorts of ways of minimising
the loss including the purchase of second-hand vehicles.
However, nothing beats the feeling and peace of mind
of a new vehicle and this is where you have really excelled.
No other company or dealer offered me a 12 month deal.
This means that the payments I make are less than the
depreciation that I would experience over the 12 months.
Not only that, but I did not have to trawl a dozen
dealers or finance companies and the car was delivered
to my door at a time convenient to me and I can change
in 12 months using the same pain free process!" |
| Peter Saunders - Highbank Precision
Engineering |
|
"YourFleet provided
a professional service throughout, right up to delivery
and drop-off. The rates were the most competitive we
could find too. I would recommend YourFleet to anyone
wanting to lease or hire an executive or sports car." |
| Rupert Sayer - Exporta Group |
|
|
| "I was extremely impressed
with every aspect of the service I received from YourFleet.
Of all the lease companies that I made enquiries with,
not only did they offer the lowest price, they were also
the most committed to finding the vehicle I wanted, in
the timescales that I needed it.
Throughout the entire ordering process they were very
helpful, friendly and consistently did everything they
promised. I have already recommended them to friends
and colleagues. Their turnaround time for quotations
should be a lesson to many of their competitors." |
| Tim Allen |
|
|
| "Not only did YourFleet
excel in the search for our new company car, provide us
with good, competitive rates and deal with our order in
an efficient, professional manner, the after service has
been faultless as well." |
Lindsay Adams - Syner-Med (Pharmaceutical
Products) Ltd
|
|
|
| "I just wanted to drop
you a quick line with regard to the process through to
receiving my new vehicle. I was very satisfied with the
level of service I received from you and the team and
I felt that I have been well informed throughout the process.
I appreciate you had difficulties with my original order
but again the service I received from you made that process
far less painful than it could have been. This is in particular
regards to the fact that you presented me with a problem
but were prepared to offer a few potential solutions.
This to me is a key strength in your service delivery
as it enabled me to make an informed decision about what
the next course of action should be. Furthermore, the
final order that I submitted was dealt with professionally,
promptly and with full communication of when my vehicle
would arrive. I am extremely grateful to you for the manner
in which you have handled my order and look forward to
speaking with you soon when we plan our car show with
the team in Leeds." |
| Spencer Prewett - The Centre for
Technology Excellence |
|
|
"Having decided that
leasing a car was in my best interests, I embarked on
the seemingly endless task of surfing the net to find
a lease company that would provide me with the best
available to suit my budget. My decision to use YourFleet
was directly as a result of visiting your website and
seeing the excellent deals that you had on offer, which
in my opinion far exceeded those of other companies
whose sites I had visited.
The service that YourFleet and in particular you have
provided me has been excellent and as such I will have
no hesitation to use you again when the lease on my
car comes to an end and I am looking to start another
one. Further to this, I would have no hesitation in
recommending you to others."
|
| Alan Powell - Ramsden Barrett Architects |
|
|
| "Just thought I would
let you know that the car delivery went fine on Wednesday
- very efficient and I'm delighted with the car. I've
been very impressed with the service from YourFleet...
You stuck with my repeated requests for information and
achieved the price I needed to tie up the deal. Having
tried many other vehicle leasing companies, you stand
out from the crowd by a long way." |
| Graham Thomas - Database Direct |
|
|
| "The car is great, delivered
when agreed and the monthly rental price was competitive
with other quotes received. Your customer service has
been top class with no enquiry to small, always helpful
you give the impression you like your job." |
| Paul Fleury - HIS Business Continuity |
|
